Privacy Policy

1. Who We Are

This Privacy Policy applies to Texas Engineered Solar LLC, doing business as TXEN Solar ("we," "us," or "our"). We are a veteran-owned solar installation, battery backup, and generator company based in San Antonio, Texas.

Business Address: 8562 NE Interstate 410 Loop, Suite #128, San Antonio, TX 78219
Phone: (210) 516-1604
Email: jbutler@txensolar.com
Website: txensolar.com

By using our website or submitting any form on our site, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you submit a contact form, request a free assessment, or communicate with us, we may collect:

• First and last name
• Email address
• Phone number (including mobile number for SMS communications)
• Home or business address
• Information about your property and energy needs
• Any other details you voluntarily provide in a message field

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs (how you arrived at our site)
• Device type (desktop, mobile, tablet)

This information is collected through cookies, web beacons, and similar technologies. See Section 6 for details.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Google Ads and Google Analytics
• Facebook/Meta advertising platforms
• Our financing partners (Mosaic, Almika)
• Review platforms (Google Business Profile)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — following up on assessment requests, questions, and service requests
• To provide services — scheduling site visits, generating proposals, completing installations
• To communicate with you — sending appointment confirmations, project updates, and service information via phone, email, or SMS
• To improve our website — analyzing traffic patterns and user behavior to improve content and usability
• To comply with legal obligations — maintaining records required by law, responding to lawful requests from authorities
• To send marketing communications — only with your explicit consent, and only related to our services

We do not use your information for automated decision-making or profiling that has legal or significant effects on you.

4. SMS & Email Communications

If you check the consent box on any of our forms, you are explicitly agreeing to receive SMS text messages and emails from Texas Engineered Solar LLC regarding your service request, appointment scheduling, project updates, and related business communications.

SMS Terms

• Message frequency will vary based on your project status and service needs
• Standard message and data rates may apply depending on your mobile carrier and plan
• To opt out of SMS messages at any time, reply STOP to any message we send
• To request help or information, reply HELP or contact us directly
• We do not share your mobile phone number with third parties for their own marketing purposes

Email Communications

Marketing emails will include an unsubscribe link at the bottom of each message. Transactional emails related to an active service request or project cannot be opted out of while the service relationship is active, as they are necessary for the delivery of your services.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business. These may include:

• Contact Form 7 / WordPress — our website contact form platform
• Google Analytics — website analytics
• Google Ads / Meta Ads — advertising platforms
• Mosaic & Almika — financing partners (only if you apply for financing)
• Email service providers — for delivering communications you've requested

These service providers are contractually required to protect your information and may only use it to provide services on our behalf.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of TXEN Solar, our customers, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.

Types of Cookies We Use

• Essential cookies — necessary for the website to function properly (form submissions, security)
• Analytics cookies — help us understand how visitors interact with our website (Google Analytics)
• Advertising cookies — used to deliver relevant ads and track campaign performance (Google Ads, Meta Pixel)

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling cookies may affect the functionality of certain parts of our website.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact and inquiry records — retained for up to 3 years from last contact
• Customer project records — retained for up to 7 years after project completion (for warranty and legal compliance)
• Marketing consent records — retained for as long as you remain on our contact list, and for 3 years after opt-out
• Website analytics data — retained per Google Analytics default settings (26 months)

When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access — You may request a copy of the personal information we hold about you
• Right to Correction — You may request that we correct inaccurate or incomplete information
• Right to Deletion — You may request that we delete your personal information, subject to legal retention requirements
• Right to Opt Out of Marketing — You may opt out of marketing communications at any time by replying STOP to SMS messages, clicking unsubscribe in emails, or contacting us directly
• Right to Data Portability — You may request your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the information in Section 12. We will respond to all verifiable requests within 30 days.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on our website (HTTPS)
• Cloudflare security and DDoS protection
• Access controls limiting who within our organization can access personal data
• Secure email practices for all customer communications

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately at jbutler@txensolar.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website for a reasonable period
• Where required by law, notify you directly by email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: